Cancellation policy
This policy explains cancellation rules for payments, challenge participation, created challenges, and account deletion.
Cancelling participation
Leaving an active or scheduled challenge is a forfeiture. Paystack captures the card-backed commitment for pymwymi as the disclosed accountability-service fee.
A successfully completed commitment is released with no deduction. Confirmed dishonest proof is also a stated forfeiture event.
Cancelling a created challenge
A creator may edit or abandon a draft before publication. Once participants join, the creator cannot change commitment rules in a way that harms them.
If pymwymi cancels a challenge for safety, legal, technical, fraud, or provider reasons, active reservations are released without deduction.
Card authorization cancellation
If a user closes Paystack checkout before the card authorization succeeds, no commitment is secured and the challenge join does not complete.
If the authorization or capture status appears incorrect, contact support with the Paystack reference.
Account cancellation or deletion
Users can request account deletion from the app profile screen. Deleting an account does not automatically undo completed payments, challenge results, reviews, commitment settlement records, or records that must be retained for financial, legal, tax, fraud-prevention, or dispute-handling reasons.
Contact
Cancellation help: support@pymwymi.co.za