Refund policy
This policy explains card preauthorizations, commitment captures, releases, and payment corrections.
Before a challenge starts
Joining does not charge the commitment. If pymwymi cancels a challenge or it cannot start, the Paystack card hold is released without deduction.
For a duplicate or mistaken capture, contact support promptly with the account email, amount, date, provider reference, and screenshot.
After joining a challenge
There is no entry-fee refund because no entry fee is charged. The commitment remains reserved while participation is active.
Choosing to leave, stopping participation, or missing a required submission is a forfeiture and transfers the commitment to pymwymi.
Disqualification and dishonest proof
Confirmed dishonest proof is a stated failure and allows pymwymi to capture the commitment as its accountability-service fee.
pymwymi may delay or reverse a refund or settlement for fraud prevention, disputes, provider rules, chargebacks, or legal compliance.
Processing refunds
If an approved capture is reversed after review, it is returned through Paystack where supported. Processing times depend on Paystack and the cardholder bank.
Refund requests should be sent to support with enough information for pymwymi to identify the account, payment, and challenge.
Contact
Refund requests: support@pymwymi.co.za